Frequently Asked Questions
What is Wi-Fi?
Wi-Fi (Wireless Fidelity) allows you to connect to the Internet without wires using your own portable device such as a laptop.
How can I use Wi-Fi at the Library?
Most users can bring their wireless-enabled laptop computer to the Library and turn it on. If you are a first-time user, follow the directions in our Quick Start Connection Guide.
Don't have a laptop? Library cardholders may borrow a laptop for use inside select branch library buildings.
How much does it cost?
There is no charge to use our Wi-Fi service.
Where can I plug in my laptop?
You may use available power outlets wherever the cord does not present a trip hazard or block access for customers or staff. Bring a fully-charged battery in case power outlets are not available.
Do I need a library card?
No, you do not need a library card to use the service.
Can I search the Library catalog and research databases using Wi-Fi?
Absolutely! Links to our catalog and collection of databases can be found on our homepage. You will be treated as a remote user when using the databases. Remote access to a few databases in our collection is not available—you will need to access those databases via a computer terminal in the branch or department.
Am I allowed to use my notebook speakers?
Please access Internet applications with sound using your headphones. Earbuds are available for sale—ask Library staff for details.
Are there any restrictions on my use of the Internet?
Internet users in the children’s area of any of our agencies are not permitted to access Internet sites which may be unsuitable for minors. Users in all areas of Library locations may not use Internet sessions in a manner that is deliberately offensive or creates a hostile or intimidating environment. While accessing the Internet at the Library, users must comply with all applicable federal, state and local laws. Wireless users agree to abide by the Cincinnati & Hamilton County Public Library’s Standards of Library Behavior.
Is Wi-Fi access filtered or unfiltered?
Wi-Fi access on your laptop is filtered.
Is my information safe while using Wi-Fi?
To protect the information on your laptop, we strongly encourage the use of security measures such as virus protection software and a personal firewall. Security measures are the sole responsibility of the laptop user. The Library is not responsible for any loss of information or damage to your laptop that might result from using the wireless network or other facilities of the library.
Can Library staff help configure my computer?
You are responsible for understanding how to configure your own equipment. Check your equipment’s manual. We cannot be responsible for any changes you make to your computer’s settings. If you need additional assistance, you may need to contact the hardware or software manufacturer.
What happens if I have a problem or questions about the Library’s Wi-Fi service?
Contact the Computer Services Help Desk (513-369-4599).